Shipments
Shipping costs are determined by the size and weight of the shipping box, as well as the total value of the order. All available shipping services will be displayed during the checkout process to allow the Authorized Dealer to select the service that best aligns with their needs. For orders under $300, GlowShift offers USPS Ground Shipping or Standard Shipping, in which we will select the most competitive rate available. USPS Ground Shipping will ship a United States Postal Service package product either via Ground Advantage or Priority Mail. Standard Shipping may ship USPS Ground Advantage, USPS Priority Mail, UPS SurePost, or UPS Ground. Any orders over $300.00 will ship UPS Ground. Depending on location, Dealers will always have the option to upgrade their shipping method to any expedited service available, regardless of the order amount. Additionally, Authorized Dealers are required to pay all shipping fees unless the *Free Shipping Threshold of $1,000 is met.
*Orders within the Contiguous United States; UPS Ground Only
Signature Required ServiceFor orders placed through GlowShift with upgraded shipping services such as Next Day Air, Second Day Air, and Three Day, a signature may be required by GlowShift at the time of delivery. Any order over $500 may also require a Signature Confirmation Service, either by GlowShift or by the Carrier itself.
Warranty Shipping ResponsibilityTo initiate a warranty-related claim, please contact our Technical Support Team at 1.888.GS.GAUGE. We will gladly assist you or your customer with processing, but please make sure to have your order information available to begin the claim. Warranty Shipping is limited to the Contiguous United States. GlowShift covers all shipping costs for defective products to and from the Authorized Dealer within thirty (30) days of the delivery date. After this period, the Authorized Dealer must arrange and cover shipping costs for returning defective products to GlowShift, which will then cover the return shipping cost. GlowShift is not liable for any packages lost in transit during return to our facilities. Packages should be insured, as GlowShift cannot refund or replace any items that are lost or not returned. Please ensure all packages are securely returned to minimize liability in case of loss or damage.
Fulfillment ErrorsThe Authorized Dealer acknowledges that shipping errors sometimes occur. If incorrect merchandise is shipped due to an error by GlowShift, the Authorized Dealer shall contact GlowShift within fourteen (14) days of receipt of the incorrect merchandise. GlowShift will provide a return postage label to return the incorrect merchandise. The Authorized Dealer may not return any incorrect merchandise if they fail to contact GlowShift, within fourteen (14) days from receipt. GlowShift shall ship the correct merchandise to the requested address upon GlowShift receipt of the incorrect merchandise. All fulfillment errors, incorrect merchandise, or incorrect quantities will be reshipped via the same method as the original order shipped. Shipping can be expedited, if desired, at the expense of the Authorized Dealer.
Damaged PackagesIf a damaged package is received by an Authorized Dealer, the Authorized Dealer must send photos of the damages to Dealers@GlowShiftGauges.com, along with a photo of the shipping label. The Authorized Dealer must contact GlowShift within fourteen (14) business days of receipt of the damaged package. Once reported, GlowShift will create a claim on behalf of the Authorized Dealer with the damaged package’s shipping carrier. If the Authorized Dealer fails to contact GlowShift within fourteen (14) days of receipt, GlowShift will not create a claim on behalf of the Authorized Dealer. Authorized Dealer must keep all contents and original damaged packaging for up to eight (8) business days while the claim is processed by GlowShift. If the claim is approved, a replacement product will be shipped, or a refund will be granted, per the Authorized Dealer’s request. Damaged packages will be shipped using the same method as the original order. Shipping can be expedited, if desired, at the Authorized Dealer’s expense.
Refused & Undeliverable PackagesIf a package from GlowShift is refused or is returned due to an undeliverable or incomplete address, the Dealer is responsible for any shipping charges or customs fees incurred. Any shipping charges or customs fees incurred will be deducted from the refund amount (if any) for the refused merchandise. The Dealer is responsible for all International shipping charges and brokerage fees incurred. Should the Dealer choose, they may place a new order for the product.
International Authorized DealersInternational Authorized Dealers are responsible for any customs, brokerage, and import duty fees incurred with International orders. The shipping carrier applies and determines these fees based on the country where the product is being delivered. GlowShift is not responsible for these charges, and we do not have any further information regarding them. Please do not confuse these charges as additional shipping fees. If you have questions regarding this issue, please contact your local customs office prior to purchasing for more information on any fees you may be assessed. All prices shown are in USD.
Canadian Customs and Brokerage Fees with UPS Standard ShippingCanada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties, and other taxes of goods (i.e., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $500 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $500 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please be aware that UPS will request payment of these charges at the time of delivery. You can call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
Returns & Exchanges100% Satisfaction is our goal, so if either your purchase or your customer’s purchase does not meet expectations, GlowShift will issue a refund or exchange within 30 days of receiving the order so long as the product is not damaged.
Before returning any items, a Return Merchandise Authorization (RMA) is required. Customers must initiate the RMA request by contacting the Authorized Dealer directly. The Authorized Dealer should then call our Authorized Dealer line at 856-768-8300 Ext. 123 or email us at Dealers@GlowShiftGauges.com to obtain an RMA.
Once GlowShift issues the RMA to the Authorized Dealer, the Dealer should provide it to the Customer. GlowShift will issue any refunds or credits for the return directly to the Authorized Dealer.
Packages should be insured, as GlowShift cannot refund or replace any lost or not returned items. Once the RMA number is provided, the return should be sent back to us at the following address:
RMA NumberGlowShift Gauges, LLC
444 Commerce Lane, Suite A
West Berlin, NJ 08091
Once we receive the package, one of our return specialists will check everything within 48 hours. Once our team finishes the inspection, we will notify you regarding the status of the return or exchange.
Some important notes about our policies:- All sales are final 30 days after delivery.
- When returning any GlowShift products, all merchandise must be in the original packaging and contain all the included accessories. Unfortunately, the credit amount could be reduced if any of the accessories are missing.
- We do not cover any shipping costs related to returning the item to us.
- As a reminder, please ensure your package is insured since we cannot refund or replace any lost or not returned items. Insurance is extremely important because we do not assume responsibility for any package lost in transit while being returned to us.
- RMAs are valid for 15 days from the date of issue. Packages received without an RMA number cannot be processed within 48 hours.
- We will also issue your refund in the form of your original payment, and it may take up to 2 days to process once we receive the product. After your refund is submitted, it can take 3 to 5 business days to post to your bank account or be applied to your credit card. If a refund is unsuccessful, store credit will be provided instead.
- For Drop Ship Order returns, customers must first contact the Authorized Dealer directly to request a Return Merchandise Authorization (RMA) before returning any items. The Authorized Dealer will then contact GlowShift to obtain an RMA. Once GlowShift provides the RMA to the Authorized Dealer, the Dealer will then provide the RMA to the Customer. GlowShift will issue all refunds or credits resulting from the return directly to the Authorized Dealer. Please be aware that customers should not contact GlowShift directly; they must contact the Authorized Dealer from whom they purchased their merchandise. The Dealer is responsible for managing all Drop Ship returns.